business goals
The True Value of Enterprise Search Technology
Technology has no inherent business value. Technology doesn’t provide improved findabiliy, decision-making or knowledge management by itself. Technology just provides features that help users perform tasks, thereby reaching their goals. Only when user goals and business goals align, can you hope to create business value. Without people, there is no purpose – and without... Read More »
Mediating Information – What Does That Mean?
I’m very pleased with the discussions sparked by my last post about designing a topology of search concepts. Several people have raised questions about the 2 dimensions I selected as a way of characterizing search concepts in terms of business goals, user needs and technological capabilities. The post was intended to solicit discussion, and... Read More »
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