mental models
Remixing Deep Dive Interviewing Secrets
Everybody knows that you should ask open and unbiased questions when interviewing users for UX research. The real skill to master for the seasoned researcher/designer is not so much that, but to know what kind of open question to ask, and when to ask them. Some questions may prove to be dead ends, and... Read More »
I Love Search Information Architecture
At the heart of every great enterprise search user experience lies a clear and concise information architecture. Why – because search without structure is nothing but a disheartening solitary struggle to make sense of chaos. In order to implement a successful and sustainable search information architecture, you need to identify and design around relevant... Read More »
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